Tovi Gifts process your order within minutes of you submitting your order, and work to dispatch the order the same day (or next day) depending upon the time of ordering.
Order cut-off time is 11am for same day processing.
We always select premium delivery partners to ensure your package is delivered as quickly as possible.
|United Kingdom||Next Day Delivery (Monday-Saturday)*|
|Channel Islands, Northern Island, Scottish Highlands & Islands||2-3 Days|
|Western Europe||2-5 Days|
|Rest of World||5-10 Days|
Delivery Service Includes
- Real-time Next Day tracking with delivery window update
- Delivery to a Parcel Shop
- Options to divert to a safe place or neighbour
- Delivery photo confirmation
- Order status tracking on our website
Once your order has been processed by our warehouse team and released to our courier – you will be emailed a tracking code and a link to our courier’s ‘tracking portal’ so you can see how far off your order is.
Delays or Concerns
Please note if you have an Urgent or Unusual delivery requirement – please contact firstname.lastname@example.org (ideally before you order) and this team will work to help answer any questions you may have or solve any challenging delivery requirements.
If you package is more than 3 days late please contact us immediately. We will track down your package and get you an update as fast as possible.
Our delivery partners have all signed up to the ‘UN Race to Zero’ via Climate Pledge to reduce emissions on the first, middle and final mile of all deliveries – helping to reduce CO2 emissions. And our key delivery partners offer a Divert to Parcel Shop and Locker option – which is often more convenient for our customers but critically it helps reduce emissions from un-needed deliveries. And importantly our delivery partners all track Scope 1 and Scope 2 emissions – so we can offset them.